Motor insurance call volumes surge


Motor insurance call volumes surge

The AA is hiring an extra 20 telesales staff for its Motor Insurance department as call volumes and enquiries surge.

“There is no doubt that part of the reason is the turbulence in the car insurance market this year,” says AA Consumer Affairs Director Conor Faughnan. “We have natural growth in our business as the economy picks up and car sales increase but intermediaries like the AA also have to work harder to win customers as premiums rise.”

The AA says there is a greater demand on brokers to explain cost increases to understandably frustrated motorists and expects this trend to continue.

“It’s fair to say that insurance costs have been the number one consumer issue for motorists this year,” says Conor. “People are rightly demanding to know what is going on and how it can be fixed.”

The AA warned last November that motor insurance costs were becoming a crisis and outlined a series of detailed measures under 5 headings to address it.

“Some of those issues, but not all, are the responsibility of the Insurance industry. There are also problems with legal costs, escalating claims amounts, fraud, inefficiency, waste and inadequate regulation,” adds Conor.

On the job front, the AA says 20 telesales roles in its Dublin City Centre offices are to be filled immediately.

The AA is one of Ireland’s leading consumer services businesses – specialising in Motor, Home and Travel insurance and services.

The AA provides emergency rescue and breakdown cover for people in their homes and on the road, as well as providing Motor, Home and Travel insurance.