Credit unions have earned the number one spot for the best customer experience in Ireland again.
People First Credit Union joins 270 other credit unions across the Republic of Ireland in topping the 2017 CXi Ireland Customer Experience League Table for the third year in a row.
The annual survey, carried out by Amárach Research for CXi, asks consumers to rate their experiences of 170 brands across 10 different sectors. Over 42,000 customer experiences were evaluated and credit unions again emerged as the overall winners, being rated highest for integrity, empathy and for the commitment of their staff. They were also singled out for the powerful bond forged with members - and the fact that the relationship with members was built completely on trust.
The CXi noted in its report that the products and services offered by credit unions are designed with the needs of their specific membership in mind, and said that credit unions were ‘the perfect example’ of organisations that ‘genuinely care’ about their members.
The report also said that trust is a hugely important factor in the rankings, and that credit unions are one of Ireland’s ‘most trusted brands.’
There was a notable gap in the performance between credit unions and the banks. The highest ranking banks were Ulster Bank and AIB in 89th place.
Commenting on the great achievement by credit unions, Head of Marketing and Communications with the Irish League of Credit Unions, Emmet Oliver said: “Our members are our number one priority and each and every credit union endeavours at all times to deliver the highest possible standard of service for them. Credit unions are different from other financial institutions, not just because we are not-for-profit, but because decisions are made at a local level, allowing credit unions a good deal of flexibility to provide services that are tailored to the individual needs of members.”
Also speaking about the accomplishment, Carol Murphy of People First Credit Union said: “We are proud to be part of a movement that is regarded so highly across the country for customer experience. People First Credit Union has always provided the highest standard of member service, because we genuinely care about each and every one of our members.
“We have forged a strong bond with our members – a bond that is built on trust. We have always put our members first and we will continue to do so.”
People First Credit Union and includes the Board and staff who work on your behalf. Established in 1969, there are now circa 36,000 members.
People First Credit Union consists of branches in Portlaoise, Abbeyleix, Stradbally and Athy.
The economic and social benefits of membership include the following: Loans with no hidden costs; Good value - low cost loans and attractive return on savings.; Additional financial services; Friendly, but confidential service; Free insurance benefits; Help for borrowers in difficulty.
in re-scheduling loans
All surpluses and resources belong to the members
School credit unions
Concern for community