Portlaoise hospital prepares for national patient survey

Second edition of survey set to get underway in May

Conor Ganly

Reporter:

Conor Ganly

hse hospital portlaoise

Declan Brophy, Dr. Ali El Gaderi, Tom Jacob, Josephine Lowry, Deirdre Phelan at the Midland Regional Hospital Portlaoise.

The Midland Regional Hospital Portlaoise will again this year participate in the National Patient Experience Survey, the Health Service Execuitve has confirmed. 

The HSE's Dublin Midlands Hospital Group confirmed that that staff at the hospital are planning to support the rollout of the 2018 survey while working on implementing improvement plans across the system. 

The survey asks people for feedback about their stay in hospital. The survey is a partnership between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health. All adult patients discharged in May, who spend 24 hours or more in a public acute hospital and have a postal address in the Republic of Ireland are asked to complete the survey.

Results of the 2017 survey revealed that, overall, patients’ ratings of their experiences at Midland Regional Hospital Portlaoise were the same as the national average. 84% of patients at Midland Regional Hospital Portlaoise said they had a ‘very good’ or ‘good’ experience

 Areas of good experiences were found across the care on the ward and discharge or transfer stages. The hospital performed above the national average on food, and, compared with the national average, patients were more likely to be offered a replacement meal if they could not eat at mealtimes.

Many patients reported positive experiences on their discharge or transfer. People said that their families were given enough information to help with their care and that hospital staff took their family or home situation into account when planning their discharge. Patients in Midland Regional Hospital Portlaoise were more likely to be informed about the medication side effects to watch out for, compared with the national average.

The survey found that people in Midland Regional Hospital Portlaoise were generally treated with respect and dignity. The majority of patients also had trust and confidence in the staff treating them.

Peter McDonagh is Quality & Patient Safety Lead at the Portlaoise hospital. 

“The results of the 2017 survey provided us with a rich source of information to help improve hospital care.  We used the results to develop quality improvement plans, which outlined how patients’ priorities are being addressed,” he said.

The DMHG says a number of areas for improvement were identified and these included; waiting times in the emergency department, admissions and discharge or transfer.

Michael Knowles, General Manager Portlaoise Hospital, says the first survey helped.

“The Patient Experience Survey results have given us a clear insight into the patient’s experiences in our hospitals and assists us in understanding what matters to patients. It confirms for us the importance of working in partnership with our patients, their carers, our staff and communities. Even small changes can lead to improved patient safety and wellbeing, while staff report higher levels of job satisfaction,” he said.

Trevor O’Callaghan is Group CEO Dublin Midlands Hospital Group.

“The 2017 results of the National Patient Experience Survey reflect the values and principles outlined in our first Hospital Group Strategy: Patients will be treated with respect and dignity at all times’ and we will ‘build trust with our patients through openness and transparency’.

"I would like to commend all our hospitals on their individual results. Portlaoise Hospital performed in line with the national average with 84% of patients said they had a ‘very good’ or ‘good’ experience and that is very welcome result and testament to the work by all staff at the Hospital. There is also clear markers for improvement and this is very important and worthwhile work and it will take time for these improvements to be realised.

"Our hospitals have been very busy this year and staff have responded admirably to the increased demand. I wish to thank staff for their commitment to improving our patient’s experience. We would again encourage our patients to participate in this year’s survey – your feedback is very important to us and provides us with important information on how we can continue to improve patient care and build on positive patient experience,” he concluded.

The HSE says these 2017 findings are informing quality improvement initiatives for 2018/2019 at Portlaoise Hospital including;

 ·         In 2017 the Hospital introduced the Clinical Microsystems Programme in the Emergency Department which will continue to increase self awareness among staff, and to engage in continuous improvement in the department to provide an improved experience for patients, families and the care teams.

·         Additional assistance is now provided to patients who require help through the ‘Red Tray’ initiative, and families are being encouraged to participate.

·         The Hospital hosted a Nutrition & Hydration Awareness Week in 2018.

·         A working group has been convened to improve hospital processes around patient discharge, particularly on printed information for patients.

The HSE says the 2018 survey is part of a broader programme to help improve the quality and safety of healthcare services provided to patients in Ireland.

The survey aims to understand how patients interact with the healthcare system and how they experience this process. It will help hospitals establish what is working well in our hospitals and what needs to be improved.

For further information on the National Patient Experience Survey visit www.patientexperience.ie or follow @NPESurvey @HSELive #patientexperience #listeningrespondingimproving