There was anger among rail users when Irish Rail failed to provide alternative transport for passengers affected by the cancellation of morning trains to Dublin, recently.
On Thursday, October 30 customers complained to Irish Rail after they were left stranded at stations in Portlaoise and Portarlington when a fatailty on the line cancelled all early morning train services outwards from Newbridge in county Kildare.
However, buses were provided for passengers at stations in Athy and Kildare town.
A twitter user, Julie McGuckin accused Irish Rail of just looking after their intercity customers.
“No info at Portarlington. Just told there is no trains. No alternative offered,” she tweeted,
In reponse to Irish Rail’s reply, Ms McGuckin said: “In other words intercity passengers looked after, but daily commuters left in the lurch as usual.”
Spokesperson for Irish Rail, Barry Kenny said it was not feasible to organise bus transfers for so many people at peak time.
“We were not in a position to provide alternative transport for the thousands of customers affected from all stations from Newbridge outwards – it is simply not feasible to arrange such a level of bus transfer at peak time.
“The emergency services had to attend the scene, and handed the line back to us at 8.25am, when services resumed.
“We apologise to customers for the unavoidable delays.”
Meanwhile, there have been delays of up to 30 minutes to the morning train services from Portlaoise over the last month.
Mr Kenny said there was usually more delays at this time of year caused by leaves on the track.
“At this time of year, we generally have more minor delays than are usual.
“This is due to low rail adhesion, caused by autumn leaf fall.”
The rolling action of passing wheels compresses leaves on the track, causing a greasy ‘mulch’ to cover the rail.