Staff at a Laois train station are national customer champions

Lynda Kiernan


Lynda Kiernan

National customer champions at this Laois train station

Portlaoise Train Station staff Cathal Brophy, Ger O'Connor and Station Manager Ray Delaney with their award for Best Customer Service from Iarnród Eireann.

Portlaoise Train Station has won the national award of Best Customer Service from Iarnród Eireann.

It is the first time for the busy commuter station to win the award, based on online customer votes.

Ray Delaney from Portlaoise is the Station Manager, for Portlaoise and five other train stations.

“It's a great recognition for the staff, we do give a great service here. We try and get to know everyone who passes through the station and it is humbling to know they appreciate it,” he said.

The Iarnród Éireann Best Station Awards recognise excellence in customer facilities, cleanliness, innovation and customer service in the country’s 144 railway stations.

“We have 55 trains a day to and from Dublin and they are very seldom late. Our first train goes at 5.40am and we could have 50 people waiting on the platform,” said Mr Delaney.

The station has five staff and is manned from 5am to 12 midnight six days a week, and 8am to 11pm on Sundays.

“The only problem is parking, our carpark is full by 7am but the plans for a new 100 space carpark by the council in the CBS will ease that,” the manager said.

Mr Delaney, Cathal Brophy and Ger O'Connor accepted a specially crafted Waterford Crystal trophy at the awards ceremony in Heuston Station on February 21.

Ray Delaney and all the staff at Portlaoise were commended for their excellent customer service to all those that pass through the busy station.  They always have a friendly smile and a helpful word knowing many of the customers by name.

Jim Meade is Chief Executive of Iarnród Éireann.

“We are delighted that so many customers took the opportunity to vote in this year’s Best Station Awards.  By encouraging keen competition between stations, we can raise the standards of customer care at all stations for the benefit of everyone who travels with us.”