The results of the first ever National Patient Experience Survey have been launched today in Dublin by An Taoiseach Leo Varadkar TD and Minister for Health Simon Harris TD.
The results paint a picture of the kind of care is on offer at the Midlands Regional Hospital Portlaoise based on answers from 228 eligible patients who took part. Fifty-seven percent of participants were female, 43% were male. The average age of survey participants was 63 years old.
90% of survey participants said they entered the hospital on an emergency basis.
The results show that 66% of people waited longer than six hours before being admitted to a ward, 42% said they could not always find someone on the hospital staff to talk to about their worries and fears and 46% said they were not provided with any information about what they should or should not do at home.
In the survey, patients were asked to rate their stages of care in the hospital on a scale where 0-6 was fair to poor, 7-8 was good and 9-10 was very good.
The four categories listed in the survey as 'stages of care' are admission, care on the ward, examinations, diagnosis and treatment and discharge or transfer.
Admissions - 18% said fair to poor, 23% said good and 59% said very good.
Care on the ward - 12% said fair to poor, 22% said good and 66% said very good.
Examinations, diagnosis and treatment - 17% said fair to poor, 22% said good and 62% said very good.
Discharge or transfer - 35% said fair to poor, 17% said good and 48% said very good.
To sum this up, in all of these stages of care at Midlands Regional Hospital Portlaoise, over half rated it very good in each case.
Portlaoise hospital performed well when compared to national averages of patient satisfaction with their overall experience.
Nationally 16% said their overall experience was fair to poor, 30% said it was good and 54% said overall it was very good.
In Portlaoise, 16% said their overall experience was fair to poor, 22% said it was good and 62% said overall it was very good.
Food was one of the impressive parts about Portlaoise hospital with 82% of participants saying that the food was good.
38% said that their condition and treatment was not fully explained in the emergency department.
Have a look at the results of the survey below.