18 May 2022

Great Escape is on! Demand surges for Covid-19 digital certificate info

Cert needed for foreign travel

Second Covid-19 certificate hotline set up due to demand

Covid-19 certificate hotline

A second freephone hotline is operating due to a surge in demand for information about the Digital Covid-19 Certificate required for foreign travel and other reasons.

The Department of Health about changes to the Digital COVID Certificate freephone number to meet the level of queries.

"Due to high demand on the existing Digital COVID Certificate freephone number, a second freephone number has been established today that will cater for a significantly higher number of calls. 

"Increased numbers of agents are available to answer your queries in relation to your vaccination certificate and to allow you to request your recovery certificate. 

"The call centre will be focused on dealing with urgent queries in the short-term, so we are requesting that only those with an urgent query contact the centre this week i.e. those who are travelling in July. You can request your certificate at any stage over the coming weeks.

"Queries in relation to a certificate of a COVID-19 test obtained privately can be directed to your test provider," it said.

The EU Digital COVID Certificate (DCC) is proof (in digital or paper format) that you have either: 

  • been vaccinated against COVID-19 or  
  • received a negative COVID-19 test result or  
  • recovered from COVID-19 in the last 6 months

The Department of Health says hour free Digital COVID Certificate will help you to travel safely and more easily within the EU during the COVID-19 pandemic.

The new number is 1800 807 008.  

If you need general travel advice, please go to


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